Casa del mar cozumel - hotel dive resort

Privacy policy

Last updated: December 2nd, 2013

While the United States of America and México share the goal of enhancing privacy protection for their citizens, the United States takes a different approach to privacy from the one taken by México.

In compliance with the Mexican Data Personal Protection Law hereafter "the Law”, its regulations, and the international data protection standards, Promotora Las Delicias, S.A. de C.V., makes of your knowledge that is Responsible for the processing of your personal data and tells you how care of them is taken through this Privacy Policy Notice:


By accepting this Privacy Policy, you consent the treatment given to your personal data collected through the site

This Privacy Policy is considered of tacit acceptance. The fact that you do not object to the provisions of this document derives in its full acceptance.

Personal data collected

The personal data collected in most cases are name and last name, address, email address and telephone number.

We may need additional personal information. We do not handle sensitive personal data.

COOKIES. Access to our site, involves the automatic collection of certain information of navigation and the use of cookies. Cookies are small pieces of information that are stored in the browser to the server to remember certain information that could be used later, this information can identify you as a user and save your browsing preferences and technical information, number of visits and the time you spend in our site. If you do not wish to receive cookies or want to be informed prior to its use, you can set your browser to that effect.

Our site also collects information about your visits, such as the name of the Internet service provider (ISP) and IP address (Internet Protocol) address through which you linked to the Internet. Also, the date and time you access our site, the pages you have accessed within our website and the website address from which you linked to our own.

Personal data management

The purpose of treating personal data is to offer a better service, looking to make your stay enjoyable.

We do not sell, cede or trade your personal information.

Occasionally, we may contact you to inform you of special promotions and packages. The personal data we collect integrates and keep our customer database.


All information provided is confidentially treated and is in charge of our Personal Data Manager. The data properly protected by adequate security measures to keep information from loss or alteration.

From now on, you will only be able to access your personal data through the exercise of your ARCO rights.

Personal data manager

The Personal Data Manager is NORMANDO CRUZ ARCEO AGUAYO, who in this act agrees to comply with all statements throughout this document.

The address where you can reach our Manager is Carretera a Chankanaab km 4 Costera Sur, Cozumel, Quintana Roo and through the e-mail: [email protected].

Arco rights

ARCO Rights, are the set of access, rectification, cancellation and opposition rights that you can practice as the personal data owner.

To exercise your rights, you must complete the requirements by sending an email to our Personal Information Manager with the following information:

I. The holder's name and address or other means, as may be an email, to communicate the response to your request;
II. Documents proving the identity or, where applicable, the legal representative of the owner. Can be any official identification such as a passport or valid driver's license;
III. Determine a clear and accurate personal data for which it seeks to exercise any of the rights described above, and
IV. Any other item or document that facilitates the location of personal data (such as the date on which they were collected)

The response time to your request for exercise ARCO rights is up to 10 working days from the time your request in confirmed. Confirmation to your request will be provided as soon as possible.

A request can cause three types of responses:

a. Affirmative. You will be notified that the application has been processed and has satisfactorily complied with your request.
b. Negative. You will be notified of the reason for the refusal accompanied by its proper legal motivation.
c. Partial refusal. It is possible that your application is processed partially, in which case you will be given notice of what was leading and about what was not, legally argued too.

Disclosure of your personal information

There are circumstances under which we may be forced to disclose your personal information:

a. LEGAL REQUIREMENT INJUNCTION or in connection with the Site or our services;
b. To protect the property rights of Hotel Casa del Mar Cozumel.
c. To act in urgent circumstances in order to protect the personal safety of our employees or members.

If, Hotel Casa del Mar Cozumel gets affected by bankruptcy, merger, acquisition or reorganization, your information will be transferred as part of the situation. The stated in this Privacy Notice apply to the information transferred to the new entity.

Changes and updates of this notice

The last update of this Privacy Policy is available at all times in the Privacy Policy section of our site

If there are significant policy changes you will be notified in the most suitable way.

This Privacy Policy is just a translation from the original one written in Spanish. This is to facilitate the understanding in the use and treatment of personal data we are responsible. However, the predominant version and the one that must be used and apply in any conflict will always be the Spanish version of this document.