While the United States of America and México share the goal of enhancing privacy protection for their citizens, the United States takes a different approach to privacy from the one taken by México.
The personal data collected in most cases are name and last name, address, email address and telephone number.
We may need additional personal information. We do not handle sensitive personal data.
Our site also collects information about your visits, such as the name of the Internet service provider (ISP) and IP address (Internet Protocol) address through which you linked to the Internet. Also, the date and time you access our site, the pages you have accessed within our website and the website address from which you linked to our own.
The purpose of treating personal data is to offer a better service, looking to make your stay enjoyable.
We do not sell, cede or trade your personal information.
Occasionally, we may contact you to inform you of special promotions and packages. The personal data we collect integrates and keep our customer database.
All information provided is confidentially treated and is in charge of our Personal Data Manager. The data properly protected by adequate security measures to keep information from loss or alteration.
From now on, you will only be able to access your personal data through the exercise of your ARCO rights.
The Personal Data Manager is NORMANDO CRUZ ARCEO AGUAYO, who in this act agrees to comply with all statements throughout this document.
The address where you can reach our Manager is Carretera a Chankanaab km 4 Costera Sur, Cozumel, Quintana Roo and through the e-mail: [email protected].
ARCO Rights, are the set of access, rectification, cancellation and opposition rights that you can practice as the personal data owner.
To exercise your rights, you must complete the requirements by sending an email to our Personal Information Manager with the following information:
I. The holder's name and address or other means, as may be an email, to communicate the response to your request;
II. Documents proving the identity or, where applicable, the legal representative of the owner. Can be any official identification such as a passport or valid driver's license;
III. Determine a clear and accurate personal data for which it seeks to exercise any of the rights described above, and
IV. Any other item or document that facilitates the location of personal data (such as the date on which they were collected)
The response time to your request for exercise ARCO rights is up to 10 working days from the time your request in confirmed. Confirmation to your request will be provided as soon as possible.
A request can cause three types of responses:
a. Affirmative. You will be notified that the application has been processed and has satisfactorily complied with your request.
b. Negative. You will be notified of the reason for the refusal accompanied by its proper legal motivation.
c. Partial refusal. It is possible that your application is processed partially, in which case you will be given notice of what was leading and about what was not, legally argued too.
There are circumstances under which we may be forced to disclose your personal information:
a. LEGAL REQUIREMENT INJUNCTION or in connection with the Site or our services;
b. To protect the property rights of Hotel Casa del Mar Cozumel.
c. To act in urgent circumstances in order to protect the personal safety of our employees or members.
If, Hotel Casa del Mar Cozumel gets affected by bankruptcy, merger, acquisition or reorganization, your information will be transferred as part of the situation. The stated in this Privacy Notice apply to the information transferred to the new entity.
If there are significant policy changes you will be notified in the most suitable way.